Social Media Monitoring

Social Media Monitoring – Online Reputation Management

View all reviews by real customers across multiple review and social media platforms including Facebook, Google, TripAdvisor, and more. Strengthen relationships with your customers and monitor feedback, allowing the resolution of issues quickly for unhappy customers. Social Media Reviews are aggregated into your dashboard with the rest of your program, allowing a seamless view of how different outlets in your business work together to provide your customer’s experience.

Schedule A Consultation For Your Business

You can and should, see your business through your customers’ eyes. Prime’s customer experience research can provide you with critical data to make meaningful business decisions.

  • Complimentary Consultation*

*Restrictions and Limitations apply.

Benchmark Study

Health & Fitness

Prime’s Customer Satisfaction Benchmark Study indicates that 48.5% of health and fitness club members are not satisfied with their current club membership.

“Prime worked with us to benefit of social media monitoring tool, and they have done a great job to organize campaigns. When incoming messages related to an important campaign come in, you need to be able to respond or engage in a timely manner. Start by setting up a brand keyword in Sprout that’s associated with a specific campaign

Prime has really helped us focus on specific areas that needed our attention.”

Hazem Hefny
Marketing Director
Byblos Bank

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