UK: Fees for services performed and reimbursement for allowable expenses will be distributed by mailed paper check or electronic payment on approximately the 16th of the month following the month in which projects were properly completed and received according to project requirements. Please note that the maximum allowable electronic payment is $1000.00. For amounts that exceed that, a mailed paper check will be issued. Evaluators who opt for mailed paper checks should allow sufficient time for the postal service to deliver from London (3-14 business days is recommended depending on your location).
If you are expecting a mailed paper check and do not receive it after waiting sufficient time, please report the lost check to us as soon as possible at by sending an email to [email protected] within 30 days of the date you were expecting it. If you believe your check has been lost in the mail, it can be re-issued right away for a $30 stop-payment fee (usually deducted from the reissued check), or you may opt to wait for the check to become invalid (three months) and it will be reissued to you with no fee.
We regret we are unable to investigate payment issues that are more than 30 days old.
We would like to remind you that we have an electronic payment option available that avoids all possibility of paper checks being lost in the mail. To enroll in electronic payments, please go to the “Additional Information” section in your evaluator profile and enter the information for the bank account you would like to use to receive your payments. Your account information is highly secure and is used for no other reason than to make payment. Please ensure that you have completed your Evaluator Profile and remember to keep it updated in the event that any of the information changes.
ALL OTHER COUNTRIES: Fees for services performed and reimbursement for allowable expenses will be distributed by bank transfer or other method (whichever is deemed to be the most cost effective and efficient method) on approximately the 25th of the month following the month in which projects were properly completed and received according to project requirements. Please ensure that you have completed the Payment Details section of your Extended Shopper Profile and remember to keep it updated in the event that any of the information changes.
FOR ALL PAYMENT TRANSACTIONS – As a courtesy, a notification of payment is sent to the email address on record in the Evaluator Profile. This notification lists the specific projects(s) included in the payment and the amount of fees and/or reimbursements paid. This notification should be checked carefully and any discrepancies reported as soon as possible. If you have any questions about payment for the individual projects listed, please contact your Project Manager. If you have any questions about the payment transaction itself, please contact the appropriate individual.
For all payments, the deadline is 30 days from the date of issue (or date of expected receipt) to report any discrepancies. We regret we are unable to investigate payment issues that are more than 30 days old.
