How Mystery Visits Work.

Mystery Shopping is a well-known method of customer research. Leverage Prime’s experience that has taken this tried and true method to new levels to evaluate your customers’ experiences. Using calls, clicks or visits our global workforce of evaluators follow predefined scenarios. Evaluators record their experience at various touch points throughout the customer journey. Photos and videos can also be collected to visually record an evaluator’s experience interacting with your brand.

As part of a custom research program, mystery shopping can be used to gauge:

“Prime’s state-of-the-art technology has assisted management to make effective, informed decisions. Their data is clear and concise. A must have for any manager who wants accurate data at their fingertips.”

Feras Salibi
Corporate Director Of Talent & Culture at Rixos International Hotels – UAE